Terms of Service

Welcome to EyeMellow. These Terms of Service govern your access to and use of our website and services. By using our website or placing an order, you agree to these Terms of Service.

1. General

These Terms of Service apply to all visitors, customers, and users of our website.

We may update these Terms of Service from time to time. Any changes will become effective once they are posted on this website.

2. Products

We make every effort to ensure that our product descriptions, images, prices, and other information are accurate. However, actual product colors and appearance may vary depending on individual eye characteristics, lighting conditions, and screen settings.

Our products are intended for personal use only and should be used in accordance with the instructions provided.

Prescription contact lenses should be purchased and used in accordance with a valid prescription where required by applicable laws.

3. Orders

By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to refuse, cancel, or limit any order if necessary, including in cases of pricing errors, product availability, suspected fraud, or other circumstances beyond our reasonable control.

Custom-made or prescription contact lenses are subject to the conditions described in our Returns & Exchanges Policy.

4. Pricing and Payment

All prices displayed on our website are subject to change without prior notice.

Orders will be processed only after payment has been successfully completed and authorized.

5. Shipping

Processing and delivery times provided on our website are estimates only and may vary depending on product availability, manufacturing schedules, customs procedures, shipping conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

6. Returns and Refunds

Please refer to our Returns & Exchanges Policy for detailed information regarding returns, exchanges, cancellations, and refunds.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and other materials, is owned by EyeMellow or its licensors and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, or used without our prior written permission.

8. Disclaimer

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or error-free.

Customers are responsible for using our products in accordance with the instructions provided and seeking professional advice where appropriate.

9. Limitation of Liability

To the fullest extent permitted by applicable law, EyeMellow shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms of Service limits any rights that cannot be excluded under applicable consumer protection laws.

10. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Company Name: EyeMellow

Customer Service Email: eyemellow.official@gmail.com

Last Updated: June 29, 2026