Privacy Policy

This Privacy Policy explains how EyeMellow ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, create an account, place an order, subscribe to our emails, contact us, submit a review, or otherwise use our services.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

* Name
* Billing and shipping address
* Country or region
* Email address
* Telephone number
* Account information
* Order details
* Customer support inquiries
* Review content and the name you choose to display
* Marketing communication preferences

When you make a purchase, your payment information is securely processed by trusted third-party payment service providers. We do not directly collect or store your complete payment card information.

We may also automatically collect certain technical information when you use our website, including:

* IP address
* Browser type
* Device type
* Operating system
* Pages visited
* Referring website
* Date and time of your visit
* Website usage information
* Cookies and similar technologies

We do not collect precise GPS location data, Bluetooth data, or Wi-Fi-based location data.

2. How We Use Your Information

We use your personal information to:

* Process and fulfill your orders
* Process payments
* Arrange shipping and delivery
* Send order confirmations, shipping updates, and other service-related communications
* Create and manage your customer account
* Respond to your inquiries and provide customer support
* Process returns, exchanges, refunds, and cancellations
* Improve our website, products, and services
* Analyze website performance and customer experience
* Send marketing communications if you have chosen to receive them
* Display customer reviews
* Prevent fraud, unauthorized transactions, and misuse of our website
* Comply with legal obligations and protect our legal rights

We will use your personal information only for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

3. Cookies

We use cookies and similar technologies to operate our website and improve your shopping experience.

Cookies may be used to:

* Keep your shopping cart active
* Remember your preferences
* Enable account login and checkout
* Maintain the security and functionality of our website
* Analyze website traffic and usage
* Improve our website and services

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

4. Sharing Your Information

We do not sell your personal information.

We may share your personal information with trusted third-party service providers that help us operate our business, including providers of payment processing, shipping and delivery, website hosting, analytics, email communications, customer reviews, fraud prevention, customer support, and other services necessary to operate our business.

We may also disclose your personal information when required by applicable law, legal process, or governmental request, or when necessary to protect our rights, property, customers, or business.

If our business is involved in a merger, acquisition, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction in accordance with applicable laws.

5. Your Rights

Depending on your location and applicable laws, you may have the right to:

* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete personal information
* Request that we delete your personal information
* Request that we restrict the processing of your personal information
* Object to certain uses of your personal information
* Withdraw your consent where processing is based on your consent
* Opt out of marketing communications at any time

If you would like to exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable period and in accordance with applicable laws.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill your orders, comply with legal obligations, resolve disputes, and enforce our agreements.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Although we work to protect your personal information, no method of transmitting or storing data over the Internet is completely secure. Therefore, we cannot guarantee absolute security.

Our website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or services.

Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Company Name: EyeMellow

Customer Service Email: eyemellow.official@gmail.com

Last Updated: June 29, 2026