Customer Service

Prescription Verification

Prescription Verification – For U.S. Customers OnlyEyeMellow cares about your eye health and treats it with the utmost importance.Under the Fairness to Contact Lens Consumers Act (FCLCA), all contact lens sellers are required to verify a customer’s prescription before selling lenses.Please provide a copy of your contact lens prescription (photo, image, or scan) for verification. What is Contact Lens Prescription Verification?Prescription verification...
Read more

How to Earn and Use Points

Earn and use points when placing orders on EyeMellow.Get 200 points instantly upon signing up — and start using them right away! How to Use Your Points: Click the round icon at the bottom left of the website. When the pop-up appears: If you don’t have an account, click Join Now to sign up. If you already have an account, click Sign...
Read more

Shipping Information

📍 U.S. Shipping UpdateDue to recent changes in U.S. import regulations, shipping fees have been adjusted, and free shipping is temporarily unavailable. We appreciate your understanding. 📍 Notice for EU Customers – Taxes and Customs Duties: The price of this product does not include EU VAT or customs duties. Additional charges such as VAT, customs fees, and import handling fees may be...
Read more